Privacy Policy

This document governs the privacy policy of our website and web application, collectively referred to as our “Website”.
Our privacy policy tells you what Personal Data (PD) and Nonpersonal Data (NPD) we may collect from you, how we collect it, how we protect it, how we may share it, how you can access and change it, and how you can limit our sharing of it. Our privacy policy also explains certain legal rights that you have with respect to your Personal Data. Any capitalized terms not defined herein will have the same meaning as where they are defined elsewhere on our website. 
When using our Website and submitting Personal Data (PD) to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Here are some of those rights:  
The right to be informed
You have the right to be informed about the personal data we collect from you, and how we process it. 
The right of access
You have the right to get confirmation that your personal data is being processed and have the ability to access your personal data.
The right to rectification
You have the right to have your personal data corrected if it is inaccurate or incomplete.

The right to erasure (right to be forgotten)
You have the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it.

The right to restrict processing
You have a right to ‘block’ or restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data, but not to process it further.

The right to data portability
You have the right to request and get your personal data you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request.

The right to object
You have the right to object to us processing your personal data for these reasons:

Automated individual decision-making and profiling
You will have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. For details about your rights under the law, visit

Filing a Complaint With Authorities
You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the General Data Protection Regulation. If the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.
‘Nonpersonal Data’ (NPD) is information that is in no way personally identifiable. ‘Personal Data’ (PD) means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. PD is in many ways the same as Personally Identifiable Information (PII). However, PD is broader in scope and covers more data.
Topics Covered in Our Privacy Policy

Information We Collect Our Use of Cookies
How Your Information Is Used
Retaining and Destroying Your PD 
Updating Your PD Revoking Your Consent for Using Your PD Protecting the Privacy Rights of Third Parties
Do Not Track Settings Links to Other Websites Protecting Children’s Privacy Our Email Policy  
Our Security Policy Use of Your Credit Card International Data Transfers
Changes to Our Privacy Policy 
Information We Collect

Our Legal Basis for Collecting and Processing Your Information
Our legal basis for collecting and processing your Personal Data (PD) is based on the necessity for the performance of a contract.
Generally, you control the amount and type of information that you provide to us when using our Website. We require that you provide us with certain information so that we can provide you with our services and products. If you register as a user or member to use our Website and services, you typically need to provide us with some PD for us to provide you with various features and functionality. We collect your PD in the following ways:  
Automatic Information
We automatically receive information from your browser or mobile device. This information includes the name of the website (or other referral source) from which you entered our Website, if any, as well as the name of the website you’ll visit when you leave our Website. This information also includes your IP address and the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of device, and your operating system. We use all this information to analyze trends among our users to help improve our Website. 

At User Registration
When you register as a user or member, we collect your name, email address, profile image, company name, company website, amount you pledge to give to causes, the causes you will support, any photo or videos you are sharing on the Website, payment-related information, and other information listed.  

Information Provided to Us by Social Media Services
By logging in to the Services through a third party social media service, such as Facebook, you give us permission to access, store and use any information that you permit the applicable third party social media service to share with us in accordance with the privacy policy of that service and the privacy settings that are applicable to your account. The information shared with us may include your first and last name, friends list, gender, profile picture and other information you chose to make available. We encourage you to review, and if necessary, adjust, your privacy settings on the applicable social media service before logging in to the Website through a social media service. Information that we receive from third party social media service is stored and used by TRUE GIVEN in accordance with this privacy policy.

Google Analytics Privacy Notice
Our Website uses Google Analytics to collect information about the use of our Website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our Website, what pages they visit, and what other websites they have used before coming to our Website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our Website. Google Analytics collects only the IP address assigned to you on the date you visit our Website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our Website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our Website. For more information on how Google collects and processes your data, visit
You can prevent Google Analytics from using your information by opting out at this link:
Website Activity and Data
When using our Website and services, we may collect some or all of the following information: login dates and times, duration of time spent on the sections of our Website, photo and video content that is viewed, causes that are supported, click through activity to the websites of companies and causes, as well as email response activity, including any click through activity to our company sponsors and causes.
Our Use of Cookies Our Website uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites or mobile apps. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identify your computer or mobile device; it may contain other information as well. 
By agreeing to accept our use of cookies, you are giving us permission to place some or all of the cookies described below on your device.
Strictly Necessary Cookies  
These cookies are necessary for proper functioning of the Website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most browsers can be set to disable the use of cookies. However, if you disable these cookies, you may not be able to access features on our Website correctly or at all. 
Performance Cookies
These cookies collect information about the use of the Website, such as pages visited, traffic sources, users’ interests, content management, and other measurements.
Functional Cookies     
These cookies enable the Website to remember a user’s choices – such as their language, user name, and other personal choices while using the Website. They can also be used to deliver services, such as letting a user watch videos while using the Website.
Media Cookies 
These cookies can be used to improve a Website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.
Advertising or Targeting Cookies 
These cookies are usually placed and used by our company and our clients to develop a profile of your browsing interests and serve content to you that are related to your interests. 
Session Cookies
These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has viewed as they use a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term. 
Persistent Cookies
These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a website (or, in some cases, across different websites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.
We may also use cookies for:
·     Identifying the areas of our Website that you have visited
·     Personalizing content you see on our Website
·     Our Website analytics
·     Remarketing our products or services to you
·     Remembering your preferences, settings, and login details
·     Targeted advertising and serving ads relevant to your interests
·     Affiliate marketing
·     Allowing you to post comments
·     Allowing you to share content with others and with social networks

Most browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our Website correctly or at all. 
Web Beacons 
We may also use a technology called web beacons to collect general information about your use of our Website and your use of special promotions, emails, or text messages. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails and use our services. Web beacons also help us understand the behavior of our users. 
How Your Information Is Used

We use the information we receive from you to:

Sharing Information With Affiliates, Other Third Parties and Social Media Websites
We may provide your PD to third-party service providers we hire to provide services to us. These third-party service providers include but are not limited to: payment processors, web analytics companies, affiliates, our business clients, our charity partners, technology service providers, companies who we connect to using our Application Program Interface (API), call centers, data management services, help desk providers, shopping cart and email service providers, and shipping companies.
We may share your information with third parties by using an Application Program Interface “API.” Such third parties may include but are not limited to,,,, Amazon Web Services, Google Analytics, Auth0, Stripe, UploadCare, and
If you decide to login with,,, or other social media websites, you are agreeing to let us use and store your profile information from those websites to make better use of any social media features in our Website. This sharing of information helps us provide you with a better experience when using our Website and services. It also provides us with useful information such as visitor traffic.
Sharing Information With Our Clients & Cause Partners
As part of our services, we share some of your PD and your use of certain features with our clients and cause partners. By using our services, you agree to the sharing of your PD and product usage information with our clients.
Communications and Emails
When we communicate with you about our Website, we will use the email address you provided when you signed in or provided it as part of the cause selection/voting process. We may also send you emails with promotional information about our Website or offers from us or our affiliates unless you have opted out of receiving such information. You can change your contact preferences at any time by sending us an email with your request to:
Legally Required Releases of Information
We may be legally required to disclose your PD if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties, including you and/or other users or members; or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates.

Disclosures to Successors
If our business is sold or merges in whole or in part with another business that would become responsible for providing the Website to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy policy as well as to any changes to this privacy policy as instituted by the new business. We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or business.
Community Discussion Boards 
Our Website may offer the ability for users to communicate with each other through online community discussion boards or other mechanisms. We do not filter or monitor what is posted on such discussion boards. If you choose to post on these discussion boards, you should use care when exposing any PD, as such information is not protected by our privacy policy nor are we liable if you choose to disclose your PD through such postings.
Retaining and Destroying Your PD
We retain information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

Updating Your PD

You can update your PD through the Account Settings screen. You can also contact us using the contact information found at the top of this policy and we will help you. However, we may keep your PD as needed to enforce our agreements and to comply with any legal obligations.
Revoking Your Consent for Using Your PD

 You have the right to revoke your consent for us to use your PD at any time. Such an opt out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates and business partners, (ii) disclosures to third-party service providers that provide certain services for our business, such as credit card processing, computer system services, shipping, data management services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments, or as otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept. If you want to revoke your consent for us to use your PD, send us an email with your request to:
Protecting the Privacy Rights of Third Parties
If any postings you make on our Website contain information about third parties, you must make sure you have permission to include that information in your posting. While we are not legally liable for the actions of our users, we will remove any postings about which we are notified, if such postings violate the privacy rights of others.
Do Not Track Settings

Some web browsers have settings that enable you to request that we do not track your movement within our Website. Our Website does not obey such settings when transmitted to and detected by our Website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.
Links to Other Websites

Our Website may contain links to other websites. These websites are not under our control and are not subject to our privacy policy. These websites will likely have their own privacy policies. We have no responsibility for these websites and we provide links to these websites solely for your convenience. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy policies of these websites to see how they treat your PD. 

Protecting Children’s Privacy Even though our website is not designed for use by anyone under the age of 16, we realize that a child under the age of 16 may attempt to access our website. We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. 
Our Email Policy

You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business.
Our Security Policy

We have built our Website using industry-standard encryption and authentication tools to protect the security of your PD. We also use other technologies to help protect your PD. If we collect your credit card information through our Website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your PD or secure data transmission over the Internet because of its nature. We strongly urge you to protect any password you may have for our Website and to not share it with anyone. 
Transferring Personal Data from the European Union
Personal data (PD) that we collect from you may be stored, processed, and transferred between any of the countries in which we operate, specifically the United States. The European Union has not found the United States and some other countries to have an adequate level of protection of PD under Article 45 of the GDPR. Our company relies on derogations for specific situations as defined in Article 49 of the GDPR. For European Union customers and users, with your consent, your PD may be transferred outside the European Union to the United States and other countries. We will use your PD to provide the goods, services, and/or information you request from us to perform a contract with you or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights. Wherever we transfer, process or store your PD, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with our privacy policy. By using our mobile app, services, or products, you agree to the transfers of your PD described within this section.
Also, PD you post on our Website for publication, or other reasons, may be available worldwide by means of the Internet. We cannot prevent the use or misuse of such information by others.
Changes to Our Privacy Policy

We reserve the right to change this privacy policy at any time. If our company decides to change this privacy policy, we will post those changes on our Website so that our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email (sent to the email address on file in your account). Otherwise we will use and disclose our users’ and customers’ PD in agreement with the privacy policy in effect when the information was collected. In all cases, your continued use of our Website, services, and products after any change to this privacy policy will constitute your acceptance of such change.
Questions About Our Privacy Policy

If you have any questions about our privacy policy, please contact us using the information at the top of this policy.

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