Privacy Policy

This Privacy Policy was posted on May 15, 2020 and is effective immediately for all new users, and June 15, 2020 for all other users.

Privacy Policy

Effective May 15, 2020

True Given is committed to respecting your privacy. This Privacy Policy describes how we collect, use, share and disclose personal information we collect on the website owned and operated by True Given (“Site”). If you have any questions about this policy or whether it applies to you, please contact us at


Who We Are
The Information We Collect and Use
Additional Purposes For Which We Collect And Use Information
When We May Share Information With Others
Managing Your Communication Preferences
Accessing and Updating Your Information
Changes to this Policy
How to Contact Us

Who We Are

When we use the term “True Given” or “we”, “us” or “our”, we mean to refer collectively to True Given, Inc.

The Site may link to third party websites or services not owned or controlled by True Given. Please note that this Privacy Policy does not apply to those third party websites and True Given is not responsible for the data collection practices of any third parties.

The Information We Collect and Use

When we use the term “Personal Information” we mean information that can be used to identify you as an individual person. We collect Personal Information through your use of our Site. We collect and use two categories of information.

1. Personal Information You Provide To Us

We collect Personal Information when you choose to share that information with us.

  • When you sign up for our services or to receive information from us, we collect your contact information and communication preferences, which we use to manage how we communicate with you.
  • When you submit information to determine your eligibility for programs or to request funds, we collect the information you supply and use this information to communicate with you, assist in review of your application and to understand how to more effectively operate our services.
  • When you donate to a cash assistance organization, we collect the information you supply and use this information to communicate with you and to process your donation. Our payment processors collect your credit card details and other information necessary to process the donation.

2. Information Collected Automatically

We use various technologies to collect other types of data that do not directly reveal your identity (“Other Information”). If we associate Other Information with Personal Information, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

Logging Functionality: As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data. We generally only use this data for purposes such as security, fraud detection, and protecting our rights.

Cookies and Other Data Collection Technologies: We and our service providers use cookies, scripts, and similar technologies to manage our websites and to collect information about you and your use of our Site. These technologies help us to recognize you, customize or personalize your experience and analyze the use of our Site to make them more useful to you. These technologies also allow us to aggregate demographic and statistical data and provide this information to our service providers to facilitate their provision of services.

Most Internet browsers allow you to remove or manage cookie functions and adjust your privacy and security preferences. For information on how to do this, access the “help” menu on your Internet browser, or visit Please note, however, that disabling our cookies may result in your inability to take full advantage of all of the features of our Site.

Additional Purposes For Which We Collect And Use Information

In addition to the uses described above, we may use your Personal Information for the following purposes:

  • Operating our organization;
  • Contacting you to respond to your requests or inquiries and provide customer support;
  • Contacting you about events, programs, products, or services that we believe may be of interest to you, as well as for announcements or event invitations;
  • Conducting market research, surveys, and similar inquiries to help us understand trends and client needs across product/service categories or client groups;
  • Creating, improving and developing our products and services;
  • Preventing, investigating, or providing notice of fraud, unlawful or criminal activity, or unauthorized access to or use of Personal Information, our website or data systems; or to meet legal obligations;
  • Investigating and resolving disputes and security issues and enforcing our Terms & Conditions and other agreements;
  • Any other lawful, legitimate business purpose.

When We May Share Information With Others

We share your Personal Information with third parties in the ways described in this Privacy Policy.

Service Providers: We share your Personal Information with third party service providers who perform services on our behalf or for your benefit, such as web hosting.

Cash Assistance Organizations: We share your Personal Information with organizations that have cash assistance programs for determining your eligibility to receive funds, to contact you on the outcome of your application for funds and to process your donations.

Other Non-Governmental Organizations: We also may share your information with other non-profits that are either affiliated with us, or that we think you may have an interest in hearing from.

Legal Process, Safety and Terms Enforcement: We may disclose your Personal Information to legal or government regulatory authorities in response to their requests for such information or to assist in investigations. We may also disclose your Personal Information to third parties in connection with claims, disputes or litigation, when otherwise required by law, or if we determine its disclosure is necessary to protect the health and safety of you or us, or to enforce our legal rights or contractual commitments that you have made.

Business Transfers: Your Personal Information may be disclosed as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets, including bankruptcy proceedings, and could be transferred to a third party as one of the business assets in such a transaction. It may also be disclosed in the event of insolvency, bankruptcy or receivership. You will be notified via email and/or a prominent notice on any affected website of any change in ownership or uses of Personal Information, as well as any choices you may have regarding Personal Information about you.

Managing Your Communication Preferences

We want to communicate with you only if you want to hear from us. If you wish to opt out of receiving our email newsletters or communications from us, you may do so at any time by clicking "unsubscribe" in any email you receive from us and following the instructions on the screen.

Accessing and Updating Your Information

You may contact us to request that your Personal Information be updated by using the contact information below. You may request a copy of the information which we hold about you (for which we may charge you a fee for large or complex requests). In addition, if you would like to access, verify, correct, update or delete your e-mail address, mailing address or other Personal Information with us please contact us directly.

We will retain your Personal Information for as long as is reasonably useful for commercial purposes. We will retain and use your Personal Information as necessary to comply with our legal obligations or data retention policies, resolve disputes and enforce our agreements.

Changes to this Policy

We reserve the right to change this Privacy Policy at any time by giving you advanced notice of the changes by email or in writing. We will also post these changes on the Site. These changes will become effective 30 days after receiving the notice.

If you do not wish to permit changes in our use of your Personal Information, you must notify us prior to the effective date of the changes so we can delete your Personal Information. Continued use of our Site, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

How to Contact Us

If you have any questions or comments about this Privacy Policy or other privacy-related matters, you may contact us in the following ways:

Phone: +14138010922

Standard Mail
True Given, Inc.
141 N. Pleasant St., #915
Amherst, MA 01004
Attn: Legal Department